Your use of and access to the Otherness Website (“Site”) and any transactions you may make are subject to the terms and conditions which are set out below. By using this Site you agree to accept these Terms. If you do not, you should exit this Site.
About Otherness and this Site
The Website is a site operated by Otherness, which is the trading name of Otherness LTD (“We”). We are registered in England and Wales under company number 11300133.
We may update our Website from time to time and may change the content at any time. However, please note that any of the content on our Website may be out of date at any given time and we are under no obligation to update it.
We do not guarantee that our Website, or any content on it, will be free from errors or omissions.
This Site is intended to be a source of useful information relating to events, venues and hosts or other productions (“Events”). Otherness (“we” or “us”) shall use our reasonable endeavors to ensure that the information contained on the Site is accurate and up to date. We may update the content and make improvements or changes in the information, services and other materials on this Site at any time without notice.
Otherness is a ticket and event platform. We do not host, promote or produce any of the Events details of which appear on this Site and for which you might wish to buy a ticket. We do not control the Event nor do we set prices, we only charge a 5% booking or handling fee on each ticket and the organiser of the Event incorperates this into the ticket price. We do not accept any other liability for any ticket purchases made via this Site save as set out in these Terms. There may be other terms and conditions applicable to any Event and you should check the venue or the promoter’s website or any site advertising the Event before committing to buy a ticket. Most will have clear statements of any applicable policies, (such as age restrictions) on their websites.
All intellectual property rights in the design of this Site and the contents, selection and arrangement of all of the material which is available on this Site belongs to Otherness. No material from this Site may be commercially exploited in any way, without our prior written permission.
We cannot guarantee that this Site is error free, uninterrupted, or virus free.
This Site contains links to other websites which are independent of Otherness. We have no control over such sites and any links are provided as a convenience to you as a user of this Site, and do not imply our endorsement of the linked websites or association with their operators.
Buying Tickets and Returns
Once you have purchased tickets, they can only be returned, exchanged or refunded in the circumstances described below:
If we fail to fulfil an order as a result of any negligence, or similar act or omission of our own or in breach of contract the customer will be entitled to a full refund including any booking fee charged.
If the event is cancelled, postponed or material changes are made to the Event, the original tickets that you have purchased will remain valid for the revised event (except for in the case of cancellation) unless otherwise advised. However, in these circumstances, only the face value of the tickets will be refunded as these are circumstances beyond our control.
Refund requests will be accepted up until 1 week before the date of the revised event or 1 week after notification of the change (whichever is the later) unless otherwise advised. We are unable to refund requests that are received after this time.
Refunds are made using the same method of payment that was used to purchase the tickets.
When events are cancelled, postponed or the venue or content is significantly changed, we will do our best to inform all purchasers using the contact details provided when the order was made. However it is the responsibility of the purchaser to check whether the event is going ahead at the scheduled date, time and venue. We cannot guarantee that we will be able to make contact with you.
It is the responsibility of our customers to inform Otherness of any change of address, contact telephone number or email address both before and after receipt of your tickets.
Always check your tickets on receipt, as mistakes cannot always be rectified later.
Although Otherness will use reasonable endeavours to indicate any age or other restrictions that apply to events, it is the customer’s responsibility to ensure that they are eligible for entry to the event that they are purchasing tickets for.
Promoters and Venues always reserve the right to refuse admission to an Event and tickets are issued subject to the rules and regulations of the venue. We will therefore not offer refunds to any ticket-holders who may be refused entry. The unauthorised use of photographic and recording equipment at venues is usually prohibited.
We will not be liable to you for any loss of enjoyment or profit nor any indirect, consequential, exemplary, incidental, special or punitive damages.
We will not be liable for any misrepresentations, negligence, contractual or tortuous loss of any kind suffered by you from the products, or services, or actions of any venue, event or host or others.
For certain events there may be a restriction on the maximum number of tickets that may be purchased. We will use our best endeavours to publish this information on the Site and at the point of ticket selection for the event. In such case, we reserve the right to only offer for sale the maximum number of tickets available and to cancel any orders made that exceed the maximum authorised tickets per customer without notice.
If these Terms are not complied with, we reserve the right to terminate access and use of the Site.
These Terms represent the entire understanding and agreement between you and us and shall have priority over any and all prior statements, understandings or agreements whether oral or in writing.
We may modify these Terms at any time, and such modifications shall be effective immediately upon posting of the modified Terms on this Site. Your continued access or use of this Site shall be deemed your acceptance of the modified Terms applicable from time to time.
These Terms are governed by English law and any disputes subject to the exclusive jurisdiction of the English Courts and, by using this Site, you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.
If any court finds any provision of these terms to be void or unenforceable for any reason, then such provision shall be ineffective to the extent of the courts finding without affecting the validity and enforceability of any remaining provisions.
Any queries regarding tickets or any other services associated with this Site should be directed to customer service: firstname.lastname@example.org